Experience Cloud

Build vibrant, engaging communities that help customers, partners and employees help themselves and each other make quicker and smarter decisions.

A shared cloud computing service environment that is targeted to a limited set of organizations or employees or the general public interacting with the Government. The organizing principle for the community will vary, but the members of the community generally share similar security, privacy, performance, and compliance requirements.

There are various benefits including;

  • Community Creation: An interactive extension of your brand through its easy-to-use environment that enables you to customize the solution matching your brand for your online community experience.
  • Community Experience: Automatic recommendations according to individual needs, behaviours, and interests connect groups, content, and experts for deeper community participation.
  • Rich, Self-Service Experience: Easy access to FAQs and articles empowers citizens or customers to find solutions independently and frees agents to work on more crucial tasks.
  • Accelerate Channels for Partners: Directly connecting partners, distributors, and resellers help you drive sales. It streamlines the sharing of records, leads, and contacts, integrating with third-party systems, and avoiding channel conflicts. You can immediately take action in lead conversion and marketing funds approval right in the feed. It also has data sharing and dashboards and reports to ensure alignment of goals.
  • Drive Employee Productivity and Engagement: Teams can be grouped according to events, campaigns, or projects to access relevant information with structure. By syncing files into a centralized location, your employees can easily access the right files they need in a context that’s embedded with your core business processes. Through Chatter, collaboration is empowered for fostering an innovating workplace and contributing ideas.