Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience. Onboard, empower, assist, and educate customers or partners through in-app guidance. Providing in-app guidance components, such as info bubbles and tooltips, is one way that Salesforce helps users work more effectively. This involves Onboarding, feature discovery, help and troubleshooting, in-app learning, and skill growth.


Create a vibrant community by recognizing your most active members with customizable badges that appear on their profile. Enable members to endorse each other for specific skills and expertise. Provide each member with a personal score, enable user badging, bringing experts to the forefront, highlight top influencers and contributors, Salesforce engage can help align your sales and marketing teams.